Refund policy

Returns

We want you to feel confident about your purchase. Most items purchased from Bolster may be returned within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, contact us at rachel@shopbolster.com with your order number and the item you'd like to return. We'll provide instructions for your return. Please do not send items back without contacting us first.

Some products are fulfilled and shipped directly by our brand partners. When returning one of these products, we’ll coordinate the return with the brand partner and provide the appropriate return instructions and shipping label.

Damaged, defective, or incorrect items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect so we can review the issue and make it right.

Exceptions

Certain items may not be eligible for return, including final-sale items, gift cards, or other products identified as non-returnable on the product page. If you have questions about whether an item can be returned, please contact us before purchasing.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.